sports_soccer The Falcon Terrace

support_agent Support from Eastbourne

Contact and Subscription Support

Get help choosing a package, checking match availability or sorting an account question. The Falcon Terrace is based on Foyle Way in Eastbourne, and you can reach the team by phone or email.

Start with the right route.

Tell us what you want to watch and how you plan to watch it. We’ll point you to the useful details before you decide.

Compare packages arrow_forward call Call the support team

Pick a channel

Ways to Reach Us

Phone is best for a live viewing issue. Email gives you room to explain a package, device or account question.

call

Call the team

+44 7783 294263

Use the phone line for match-day viewing problems or a quick subscription question.

Tap to call from your device.

 alternate_email

Send an email

[email protected]

Include your question and any relevant fixture date or device details.

Best for questions with a little context.
home_work

Write to us

Foyle Way
Eastbourne, East Sussex
BN20 7XN, United Kingdom

Use this address for postal enquiries.

Please arrange any visit with the team first.

A useful first message

Sending a Useful Enquiry

A few clear details help the support team understand what you need. Keep account messages to the information needed to identify your enquiry.

  • subscriptions

    Package help: name the package you’re considering and the billing cycle you want to ask about.

  • devices

    Device and connection: tell us what screen or device you use, plus your broadband type if streaming quality is the issue.

  • event

    Fixture coverage: include the competition name and match date so we can understand which broadcast you mean.

  • hearing

    Accessibility: mention any caption or audio commentary requirement in your first message.

Prepare your enquiry

Complete the details below. Submitting opens your email app with your message ready to send.

Don’t include passwords or full payment card details. If your email app doesn’t open, write to [email protected].

Support topics

What We Can Help With

Choose a subject below, then include the details that make your question specific.

price_check

Packages and billing

Compare subscription options or ask about billing cycles.

See package details
cast

Devices and picture quality

Share your device and connection details for relevant guidance.

Read device information
closed_caption

Accessibility options

Tell us if captions or audio commentary are important to you.

Ask about accessibility

After you get in touch

What to Expect After You Get in Touch

We’ll review the details you send and reply with the next useful step. Response timing can vary with the volume of match-day enquiries, so include a phone number if you want the team to call you back.

Live issue? Call us.

For account or billing follow-ups, use the same email thread where possible. You can read our privacy notice before sharing personal information.

sports_soccer Your next step

Choose a Package or Ask Us First

Ready to compare viewing options? Go to packages. If you need a detail checked first, call or email the Eastbourne team.

Explore subscription packages arrow_forward
Call +44 7783 294263 Email [email protected] Terms and conditions Privacy notice Commercial viewing arrangements are subject to separate terms. Ask the team before viewing at a venue.