Account details
Your name, email address, telephone number, sign-in details and any household profile information you choose to provide.
Used to set up and manage your subscription.Your details, explained
Privacy Notice
This notice covers your use of the The Falcon Terrace website, match-viewing service, enquiries and subscriptions. It sets out what information may be used, why it is needed and how to ask us about it.
Plain answers. Clear choices.Publication review required
This UK GDPR privacy notice is a draft subject to legal review. The retention schedule, service providers and technical details must be checked against actual business practice before publication.
The Information We Collect
We collect details you give us and limited technical information needed to run and support football viewing.
Only useful details.Enquiries and support
Messages sent through a contact form, by email or by telephone, including the details needed to respond to your request.
Used to answer you and track the issue.Billing information
Subscription, invoice and payment status details. Card information is handled by the payment provider where its service is used.
Used to take payment and keep billing records.Device and service data
Details such as browser or device type, connection information and service performance records, where these are collected by the site or viewing service.
Used to investigate playback and access problems.How We Use Your Information
Each use needs a clear purpose and a lawful basis under UK data protection law.
Purpose comes first.
What we do
Create and maintain your account, provide the subscription and help keep access working.
Likely lawful basis
Contract: processing needed to provide the service you sign up for.
What we do
Reply to questions, including support requests raised before or during a match.
Likely lawful basis
Steps requested before a contract, or our legitimate interests in handling customer support.
What we do
Review service performance information to diagnose recurring streaming or access faults.
Likely lawful basis
Legitimate interests in maintaining and improving the service, subject to your rights.
What we do
Keep records required for tax, accounting and other legal duties.
Likely lawful basis
Legal obligation: records retained where the law requires them.
What we do
Send optional marketing messages where you have agreed to receive them.
Likely lawful basis
Consent where required. You can change your marketing choice at any time.
Cookies, Analytics and Marketing Choices
Cookies are small files stored by your browser. The site should explain optional choices before using cookies that require consent.
You stay in control.Retention, Security and Your Rights
We keep information for a defined reason and period, then erase it or remove details that identify you when appropriate.
Kept for a reason.Proposed retention schedule
These working timeframes need legal and operational confirmation before publication.
- Account records: while your subscription is active and for up to 24 months after closure, unless a longer legal need applies.
- Billing records: generally up to six years after the relevant accounting period, where needed for tax and accounting duties.
- Enquiries: up to 12 months after the issue is resolved, unless the message relates to a continuing matter.
- Service diagnostics: up to 13 months where performance records are collected and remain identifiable.
- Marketing preferences: until you withdraw consent, with a limited suppression record retained to respect your choice.
We may keep information longer where a legal claim or statutory duty requires it.
Security and your rights
Access to personal information should be limited to people and suppliers who need it for their work. The specific technical safeguards must be verified before this notice is final.
Access and correction
Ask for a copy of your personal information or tell us what needs correcting.
Erasure and restriction
Ask us to delete information or limit how we use it. Some records may need to be kept by law.
Objection and portability
You can object to certain uses, including direct marketing, and request a portable copy where the law provides that right.
Changing consent
Where processing relies on consent, you can withdraw it at any time. This does not affect earlier processing.
Contact us to make a request. We usually respond within one month; complex requests may take up to two additional months, and we will explain if that applies.
Privacy Contact and Review Notice
Send a privacy question or data rights request to The Falcon Terrace. Include enough detail for us to find the relevant account or enquiry.
We’ll take it seriously.Still under legal review
This notice must be checked against the live website, subscription process, cookie tools and suppliers before publication. If you are unhappy with how your information is handled, contact us first; you can also complain to the UK Information Commissioner's Office.
Foyle Way, Eastbourne, East Sussex, BN20 7XN, United Kingdom