A clear guide to watching
These terms explain how subscriptions, match access and use of The Falcon Terrace's website work. Check the package details shown at sign-up alongside these clauses. The published checkout terms and your statutory rights apply to your order.
Subject to legal review before publication
Keep account access within the household and within your selected package.
You must be able to enter a contract under the laws that apply where you live. At sign-up, provide accurate contact and payment details, and update them if they change.
The account holder is responsible for activity carried out through their account. Household profiles, where offered, sit under that account and do not create separate subscriptions.
Each package may set limits on registered devices or simultaneous streams. The limits shown with that package at purchase apply; check them before ordering.
Keep your sign-in details private and tell us promptly if you suspect someone outside your household is using them. We may ask you to secure the account or review activity that appears to breach these terms.
Your checkout page sets the price, billing cycle and package period.
We take payment using the method and schedule shown when you place your order. A monthly package, a short-term pass and a season-length package can have different billing and end-date rules.
Your order confirmation identifies the package period and whether it renews. If renewal applies, the price and renewal timing are shown before you commit. A package with a fixed end date ends according to the details supplied at purchase.
Use the cancellation route provided with your account or contact us through the contact page. We will confirm when the cancellation takes effect and whether access remains until the end of a paid period.
Any refund or amount due after cancellation depends on the package terms, the circumstances and your statutory rights. If a future price change affects your package, we will give the notice required by the terms that apply to your subscription and by law.
A listed fixture can depend on rights, competition and location.
Live match access depends on competition rights, territory, scheduling and the package you choose. A match may be unavailable in a particular location or may change after fixtures are listed.
Live broadcasts, highlights and replays are protected content. Your subscription grants personal viewing access only for the content and period covered by your package.
Highlights and replays may appear later than a live fixture, remain available for a different period or be absent where rights do not permit them. A live listing does not promise replay access.
Availability labels on fixture listings describe the access currently expected. Check them before match day and review any updated information on the listing.
Competition schedules, broadcast permissions and regional restrictions can change. We update listings when reliable information is available.
No. It permits viewing under the package terms. Copying, rebroadcasting or otherwise distributing the content is not included.
The subscription is for personal household viewing unless a separate agreement says otherwise.
A home subscription does not include business, venue or public-screening rights. Contact us before arranging commercial viewing; a separate agreement may be required.
If activity suggests unauthorised sharing or redistribution, we may investigate and ask you to explain or secure the account. Any restriction or suspension will follow the applicable terms and legal requirements. You can contact us to raise a concern or challenge a decision.
We will share service information when access is affected.
Access may pause during planned maintenance or be interrupted by faults, network problems, equipment issues or events outside our reasonable control. Where practical, we will give notice of planned work.
Support can help check reported access problems and share service updates. We cannot guarantee a particular fixture will be restored by a particular time when the cause is outside our control.
Tell us which package or fixture your query concerns and include the account contact details needed to identify your subscription. We will review the issue and explain the next step.
Need help with a specific clause? Tell us which section you are reading.
Contact The Falcon Terrace